SMS opt-in and consent flow

This page documents every way an end user consents to receive text messages from a business using Auvro Front Desk. It is published publicly so campaign reviewers can verify the consent experience without a login.

Opt-in path 1 — Website booking form

The customer books an appointment on the business's own website. On the final step of the booking form, below their name and phone number, there is a consent checkbox. The checkbox is unchecked by default. The customer must actively tick it. Booking succeeds whether or not they tick it, so consent is never a condition of purchase.

Exactly what the customer sees

A live example of this form is at mapetgrooming.auvro25.workers.dev — choose a service, pick a time, and continue to the final step to see the consent checkbox.

Opt-in path 2 — Verbal consent on a phone call

The customer calls the business. Our automated receptionist answers, takes the booking, and before completing it asks the customer directly whether they want a text confirmation. Consent is recorded only when the customer says yes. If they decline, no text is ever sent to that number. Every call is recorded and transcribed, and the consent response is stored against the booking record.

Exact script the assistant follows

The customer's yes or no is captured as a boolean on the booking. A "no" means the customer receives no SMS of any kind, and the appointment is booked either way — consent is never a condition of booking. The business name is spoken in place of "Ma Pet Grooming" for each client shop.

Opt-in path 3 — The customer texts us first

A customer can text the business number and an automated assistant answers: it books, reschedules or cancels their appointment and answers questions about hours, services and prices. We reply only inside a conversation the customer opened. We never start one of these, and a number that has never texted us never receives an unsolicited message.

Texting us does not subscribe anyone to anything. Replying inside a conversation the customer started is not permission to message them later, and we do not treat it as such. Once the booking is made the assistant asks separately whether they want a reminder, and a yes sends the same disclosure message used everywhere else. Nothing further is sent unless the customer replies YES to that message.

Exactly how that exchange goes

That separate text is the standard disclosure shown under path 2. Only a YES to it turns reminders on. A customer who ignores it keeps their appointment and receives nothing further.

Sample messages we send

Replies inside a conversation the customer started. These go only to a number that has just texted us:

Appointment notifications. These go only to customers who consented through one of the three paths above:

Keywords we honor

Required disclosures

• Message frequency: varies — typically one message per booking, plus an optional reminder before the appointment. Generally no more than a few messages per appointment.
• Message and data rates may apply.
• Opting out: reply STOP at any time. Opting out of texts does not cancel the customer's appointment.
• Mobile numbers are never shared. We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. Numbers are shared only with our messaging provider (Twilio) to deliver the messages the customer asked for.

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