SMS opt-in and consent flow

This page documents every way an end user consents to receive text messages from a business using Auvro Front Desk. It is published publicly so campaign reviewers can verify the consent experience without a login.

What we are. Auvro Front Desk is an appointment booking and phone answering service used by small local businesses such as pet groomers, salons, and dental offices. When a customer books an appointment with one of those businesses, they may choose to receive a text confirmation of that appointment. All messages are transactional and relate to an appointment the customer requested. We never send marketing or promotional messages, and we never message a person who has not booked an appointment.

Opt-in path 1 — Website booking form

The customer books an appointment on the business's own website. On the final step of the booking form, below their name and phone number, there is a consent checkbox. The checkbox is unchecked by default. The customer must actively tick it. Booking succeeds whether or not they tick it, so consent is never a condition of purchase.

Exactly what the customer sees

Text me appointment confirmations and reminders at the number above. Consent is not a condition of booking. Message frequency varies (typically 1 message per booking plus a reminder). Message and data rates may apply. Reply STOP to cancel, HELP for help. See our Privacy Policy and Terms.

A live example of this form is at mapetgrooming.netlify.app — choose a service, pick a time, and continue to the final step to see the consent checkbox.

Opt-in path 2 — Verbal consent on a phone call

The customer calls the business. Our automated receptionist answers, takes the booking, and before completing it asks the customer directly whether they want a text confirmation. Consent is recorded only when the customer says yes. If they decline, no text is ever sent to that number. Every call is recorded and transcribed, and the consent response is stored against the booking record.

Exact script the assistant follows

Assistant: "Would you like a text confirmation of your appointment?"
Customer: "Yes, please."
Assistant: "Great, I'll text the confirmation to the number you gave me. Message and data rates may apply, and you can reply STOP at any time to stop receiving texts."

The customer's yes or no is captured as a boolean on the booking. A "no" means the customer receives no SMS of any kind.

Sample messages we send

Ma Pet Grooming: You're booked for a Full Groom on Tue Sep 2 at 12:30 PM. Confirmation MPG-4821. Reply STOP to opt out, HELP for help.

Ma Pet Grooming: Reminder — Mochi's grooming appointment is tomorrow at 12:30 PM. Reply STOP to opt out, HELP for help.

Keywords we honor

Keyword	Reply the customer receives
`STOP`, `STOPALL`, `UNSUBSCRIBE`, `CANCEL`, `END`, `QUIT`	You have been unsubscribed from Auvro appointment texts and will receive no further messages. Your appointment is not affected. Reply HELP for help.
`HELP`, `INFO`	Auvro appointment texts. For help with your appointment, call the business directly or email auvro25@gmail.com. Msg & data rates may apply. Reply STOP to opt out.
`START`, `UNSTOP`	You're re-subscribed to Auvro appointment confirmations. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Required disclosures

Message frequency: varies — typically one message per booking, plus an optional reminder before the appointment. Generally no more than a few messages per appointment.
Message and data rates may apply.
Opting out: reply STOP at any time. Opting out of texts does not cancel the customer's appointment.
Mobile numbers are never shared. We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. Numbers are shared only with our messaging provider (Twilio) to deliver the messages the customer asked for.