Last updated: August 14, 2026
Auvro ("we", "us") provides AI phone answering and online booking software to local service businesses such as pet groomers and salons ("our clients"). This policy explains what we collect when you book an appointment with one of our clients, and how we handle it.
When you book an appointment — either through a client's website or by speaking with the AI assistant that answers their phone — we collect the information needed to make and confirm that appointment: your name, mobile phone number, email address if you provide one, the service requested, appointment date and time, and any details you volunteer (for example, a pet's name, breed, or care notes). Calls answered by the assistant may be recorded and transcribed so the business can review what was requested.
We use this information only to schedule your appointment, send you confirmations and reminders, let the business you booked with contact you about that appointment, and keep a service history so staff can see your previous visits. We do not use it for advertising.
If you choose to receive text confirmations, we send transactional SMS about your appointment only. Message frequency: typically one message per booking, plus an occasional reminder — generally no more than a few messages per appointment. Message and data rates may apply. Reply STOP at any time to stop receiving messages, or HELP for assistance. Opting out of texts does not cancel your appointment.
The business you booked with, and service providers who operate the system on our behalf: our hosting and database provider, our telephony and messaging providers, and the AI providers that power the phone assistant. These providers process the data only to deliver the service. We may also disclose information where required by law.
We keep appointment records and visit notes for as long as the business remains our client, so staff can see your service history. You may ask us or the business to delete your information; contact us at the address below and we will remove it unless we are required to keep it.
You can decline text confirmations, ask the business to update or delete your details, or request a copy of what we hold about you. Email us at shoumik123majumdar@gmail.com.
Our services are intended for adults booking appointments. We do not knowingly collect information from children under 13.
If we update this policy, we will change the date above and post the revised version here.
Auvro, Edison, New Jersey · shoumik123majumdar@gmail.com